Technical engineer Jobs in Dallas, TX

What We Do . Managing cyber risk, together. Forescout delivers automated cybersecurity across the digital terrain. We empower our customers to achieve continuous alignment of their security frameworks with their digital realities, across all asset types - IT, IoT, OT, and IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights . What You Will Do .

The Technical Support Engineer is a key technical resource in the Support organization, providing expert guidance to customers and to other support engineers.The Technical Support Engineer will develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed, and will use his knowledge and experience to solve technical problems for customers and to act as an adviser to less experienced team members. The Technical Support Engineer completes assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Acts as a technical point of contact and are repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving. Routinely monitors and develops knowledge assets to enable customer self-sufficiency. . (Only US Citizens and US Permanent Residents will be considered for this position.)

• Responsibilities
• Provides complex technical support to customers, other Forescout employees, and partners
• Makes collaborative effort within the team to resolve complex customer issues
• Participates in knowledge transfer with teammates through delivering formal team training sessions, brown bags, and formal mentoring
• Creates and reviews knowledge-based articles and notes
• Achieves a high level of expertise in all areas of the product
• Handles cases and escalations within guidelines
• Independently addresses customer issues, by troubleshooting, researching, and engaging appropriate resources
• Liaison to Engineering on product issues including design, features, and defects

What You Offer Forescout . Technical Qualifications .

General Qualifications .

What Forescout Offers You .

LI-BS1

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our "One Team" philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.