Technical engineer Empleos en Dallas tx

Technical Support Engineer

Customer Success Dallas, Texas

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What We Do

Managing cyber risk, together.

Forescout delivers automated cybersecurity across the digital terrain. We empower our customers to achieve continuous alignment of their security frameworks with their digital realities, across all asset types – IT, IoT, OT, and IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights

What You Will Do .The Technical Support Engineer is a key technical resource in the Support organization, providing expert guidance to customers and to other support engineers. The Technical Support Engineer will develop a deep understanding of Forescout products and in-depth knowledge of environments in which they are deployed, and will use his knowledge and experience to solve technical problems for customers and to act as an adviser to less experienced team members. The Technical Support Engineer completes assigned duties with minimal direction from Technical Services Leadership. Routinely acts independently while researching and developing solutions to customer issues. Acts as a technical point of contact and are repeatedly sought by others to provide specialty knowledge to assist them in their problem-solving. Routinely monitors and develops knowledge assets to enable customer self-sufficiency.

Only US Citizens and US Permanent Residents will be considered for this position.) . Responsibilities

Provides complex technical support to customers, other Forescout employees, and partners

Makes collaborative effort within the team to resolve complex customer issues

Participates in knowledge transfer with teammates through delivering formal team training sessions, brown bags, and formal mentoring

Creates and reviews knowledge-based articles and notes

Achieves a high level of expertise in all areas of the product

Handles cases and escalations within guidelines

Independently addresses customer issues, by troubleshooting, researching, and engaging appropriate resources

Liaison to Engineering on product issues including design, features, and defects

What You Offer Forescout

• Technical Qualifications

Expertise in debugging and root-cause analysis in complex systems and large environments

Understanding of enterprise computing environments, distributed applications, and strong knowledge and understanding of TCP / IP networks to include ASA, Palo Alto firewalls, and Cisco, Juniper, and Brocade switches

Experience with design and configuration of Forescout products is a plus

Hands-on experience in both Windows and Linux, Mac OSX platforms with a solid understanding of networking principals and security best practices

Understanding of the system hardening processes, tools, guidelines, and benchmarks

Industry Certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN) is a plus

Advanced Administrator’s level of understanding of Operating Systems (Linux, Windows, Macintosh, and UNIX) is a plus

Computer Networking Systems Administrator level knowledge of all protocol layers

Strong knowledge of enterprise networking environments

Experience installing, implementing, and debugging network access control security solutions is a plus

Desired skills : VMware VSphere, Microsoft Hyper-V, and PGSQL

Understating of programming languages : C, Java, and Perl

General Qualifications

3+ years of technical experience in a support role; experience in an enterprise-level support environment is a plus

2+ years of experience troubleshooting hardware related issues

Outstanding customer-facing skills

Expert ability to assess situations and adapt according to customer needs

Strong knowledge and experience working in a complex multi-team based technical support environment

Ability to troubleshoot heterogeneous environments

Capable of documenting problems and solutions for internal as well as external customers

Model documentation and case management practices

Bachelor's degree in computer science, engineering, or equivalent industry experience

Ability to travel domestically and internationally when required

What Forescout Offers You

Competitive compensation and benefits – we cover 80% of employee and dependents’ health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay and much more

Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology

Leadership that supports and encourages professional growth and development

Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram

Learn more @ www.forescout.com

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Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.