Mortgage Jobs in Lewisville, TX

Job Title : Mortgage Customer Service Representative

Pay Rate : $16 / hour

Schedule : Standard Business Hours (Monday-Friday) | Flexible for OT

Location : 1st week onsite for equipment pickup (Lewisville, TX), then fully remote

Summary : In this role, you'll be assigned a portfolio of properties and provided with tools to help you identify potential code violations. Your primary responsibility will be to research and determine the correct points of contact for code enforcement agencies and work toward resolving these issues.

Responsibilities :

Review and verify information for accuracy, resolving customer issues using provided resources.

Prepare, edit, and update documents and records to ensure they meet client needs.

Communicate with customers and city officials to address questions and minimize potential risks.

Monitor task queues and ensure all assignments are completed on time and correctly.

Follow client guidelines and company policies to maintain accuracy and compliance.

Qualifications :

Strong communication skills for email, phone, and written correspondence.

Ability to manage tasks with attention to detail and urgency.

Exceptional customer service abilities to handle client concerns professionally.

Comfortable working under deadlines in a fast-paced environment.

Proficient with Microsoft Office (Word, Excel, Outlook) and able to navigate databases.

Organized, with the ability to prioritize and manage time effectively.

Education :

High school diploma or GED required.