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Call center Jobs in Kansas City, MO

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Call center • kansas city mo

Last updated: 6 hours ago
Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS
Full-time
Career Interest : The call center representative is a frontline resource for our patients, staff and physicians.The call center representative provides professional customer service to all callers in...Show moreLast updated: 17 days ago
  • Promoted
  • New!
Program Manager (call center operations)

Program Manager (call center operations)

AssistRxOverland Park, KS, US
Full-time
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes.Our talent...Show moreLast updated: 12 hours ago
  • Promoted
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesKansas City, Missouri
Quick Apply
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information.The ideal Ca...Show moreLast updated: 30+ days ago
Call Center Support Rep

Call Center Support Rep

CDK GlobalKansas City, KS, USA
$12.00–$14.00 hourly
Full-time
Our CDK CALL CENTER, the premier leader in automotive marketing and customer service is looking for all levels of.Customer Service Representatives. Consider a career opportunity with us if you're lo...Show moreLast updated: 30+ days ago
  • Promoted
Outbound Call Center Data Collection Agent - JOLTS

Outbound Call Center Data Collection Agent - JOLTS

Titan TechnologiesKansas City, MO, US
$50.00 hourly
Full-time
Telaforce, a Titan Technologies company, is HIRING in the heart of downtown Kansas City!.HSA ($50 / month company contribution). Walk to Crown Center / Union Station!.We're interviewing now to fill mult...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Call Center Representative

Call Center Representative

VirtualVocationsKansas City, Kansas, United States
Full-time
A company is looking for a Call Center Representative in Duluth, Georgia.Key ResponsibilitiesResponds professionally to inquiries from internal and external customersHandles high volume inbound cal...Show moreLast updated: 6 hours ago
  • Promoted
Bilingual Call Center PSR

Bilingual Call Center PSR

Vibrant Health - Wyandotte Neighborhood ClinicsKansas City, KS, United States
Full-time
The Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smoo...Show moreLast updated: 4 days ago
  • Promoted
Child Support Specialist - Call Center

Child Support Specialist - Call Center

YoungWilliams PCOverland Park, KS, US
Full-time
Join our Legal Team and Help Kansas Families.Extensive paid training provided.Flexible Schedules are available M-F between the hours of 7 : 00 am - 6 pm. Medical, dental, vision, voluntary life insura...Show moreLast updated: 24 days ago
CALL CENTER SERVICE ADVISOR

CALL CENTER SERVICE ADVISOR

Custom Truck One SourceCorporate Office - Kansas City, MO, Kansas City, MO, US
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equip-ment solutions.With sales, rentals, aftermarket parts and service, equipment customization, reman...Show moreLast updated: 30+ days ago
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

MCI, LCMO, US
Temporary
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Call Center and Claims Representative

Call Center and Claims Representative

HumanaRemote, Missouri
Remote
Full-time
Humana”) offers competitive benefits that support whole-person well-being.Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while...Show moreLast updated: 30+ days ago
  • Promoted
Call Center Advisor

Call Center Advisor

EMC LtdKansas City, MO, US
Full-time +1
Do you enjoy chatting with people, solving problems, and making someones day just a little bit easier? Were looking for a friendly, confident, and customer-focused. Whether you're just starting ...Show moreLast updated: 8 days ago
Claims Call Center Senior Representative

Claims Call Center Senior Representative

Zurich Insurance CompanyVirtual, MO, US
Full-time
Zurich is a leading multi-line insurer that serves its customers in global and local markets.Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as ...Show moreLast updated: 23 days ago
  • Promoted
Hurricane Relief Call Center Representative

Hurricane Relief Call Center Representative

MCI CareersKansas City, MO, United States
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 30+ days ago
Call Center Customer Service Agent

Call Center Customer Service Agent

Hustle Notice BizKansas City, MO, US
$18.00 hourly
Full-time
Quick Apply
Communiboost As a Call Center Customer Service Agent, you will play a pivotal role in delivering exceptional customer experiences while representing our company. You will be responsible for handling...Show moreLast updated: 2 days ago
  • Promoted
Call Center Representative

Call Center Representative

Percepta HouseKansas City, MO, US
Full-time
We are seeking a motivated and dynamic Call Center Representative to join our growing team.In this role, you will be at the forefront of our customer interaction, acting as the primary point of con...Show moreLast updated: 1 day ago
Remote Outbound Call Center Agent

Remote Outbound Call Center Agent

MDS Communications CorporationMissouri
$15.00–$16.00 hourly
Remote
MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home.Our agents spend their day talking with donors and prospective donors, updating ...Show moreLast updated: 30+ days ago
Disaster Relief Call Center Representative

Disaster Relief Call Center Representative

Mass MarketsMO, US
IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS.MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster rel...Show moreLast updated: 30+ days ago
Customer Service Call Center Representative

Customer Service Call Center Representative

SS&C Technologies HoldingsKansas City, MO
Full-time
Customer Service Call Center Representative.As an Investor Services Representative in our Alternative Investments Contact Center, you will use your customer service, advanced analytical and problem...Show moreLast updated: 30+ days ago
Call Center Representative

Call Center Representative

The University of Kansas Health SystemKansas City, KS
17 days ago
Job type
  • Full-time
Job description

Position Summary

Career Interest : The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24 / 7 / 365 call center environment. This position is in our Switchboard call center located on our main campus. Responsibilities and Essential Job Functions

  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.

    • Preferred Education and Experience

  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.

    • Knowledge Requirements

  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and / or tasks while providing excellent customer service.

    • Time Type : Full time

    Job Requisition ID : R-42603