Computer support specialist Empleos en Carlsbad ca

Description

Scopely is looking for an IT Support Specialist to join our AMER IT team on a remote basis!At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. The IT Support team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this. Reporting to the Senior IT Manager, the IT Support Specialist will be responsible for providing remote support for IT service requests by Scopely employees based in the Americas region. What You Will Do

• Liaise with counterparts from the EMEA and APAC regions to ensure global standardization and process adherence
• Remotely troubleshoot and resolve technical issues including but not limited to : workstations, docks, network connectivity, line of business applications, password resets, and account provisioning in Google / Okta / JumpCloud
• Collaborate with other departments and stakeholders to identify and address IT needs and requirements.
• Assist with large Zoom events (All Hands Meetings,
• Manage user accounts, permissions, and access rights in Okta, Google Workspace, and other internal Scopely systems and corporate SAAS services
• Define and document system run books and operating procedures including periodic auditing for accuracy
• Serve as an escalation point for Helpdesk and Service Desk technicians as needed

What We’re Looking For

Bonus Points