Technology Support Analyst

Technology Support Analyst

Please see Special Instructions for more details.

• UNC Charlotte Benefits Information :
• The finalist will be subject to a Criminal Background Check.

Position Information

General Information

Position Number

001020

Vacancy Open to

All Candidates

Working Title

Technology Support Analyst

Position Designation

EHRA Non-Faculty

Employment Type

Permanent - Full-time

Months per Year

Work Schedule

8 : 00 am - 5 : 00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.

Hours per week

FLSA Status

Exempt

Division

OneIT

Department

Office of OneIT (Adm)

Work Location

King

Salary Range

67,768 - $68,807

Primary Purpose of Department

The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.

Primary Purpose of Position

This position works closely with all team members in the Office of the Registrar and other campus partners. This position is responsible for maintaining and supporting several key student information systems used across campus. The position maintains appropriate university-wide rule and validation tables, provides functional leadership in areas under implementation and / or with upgrades, researches functional impacts / benefits in version upgrades and additional modules, and assists in the development of end user documentation and training. The position also proactively updates and prepares those users for any technical improvements / updates with existing systems and also shares opportunities other systems might provide to meet departmental objectives. This role is team-orientated, collaborative, uses a data driven approach to improving student, faculty, and staff success, and is a champion for improved technology solutions.

Summary of Position Responsibilities

This position serves as a technical resource for the Office of the Registrar. The position works closely with various teams to improve processes, resolve complex issues, and manage some of the technology projects within the OneIT Academic Affairs Support team. Providing data and creating reports that support decisions within the Office of the Registrar is a key task for this role.

Minimum Education / Experience

Preferred Education, Knowledge, Skills and Experience

Necessary Certifications / Licenses

Preferred Certifications / Licenses

Special Notes to Applicants

Posting Open Date

01 / 13 / 2025

Posting Close Date

Open Until Filled

Proposed Hire Date

If time-limited please indicate appointment end date

Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (

How did you hear about this employment opportunity?

UNC Charlotte Website

Open Ended Question)

Applicant Documents

Required Documents

Optional Documents