(USA) Manager II, NSO Contact Center

What you'll do at

Position Summary...

Are you ready to lead and innovate in a dynamic environment? As a Manager II at Walmart's NSO Contact Center within the Mail Order Pharmacy, you will oversee operations, implement new initiatives, and drive excellence in customer service. This is your opportunity to make a significant impact and grow with a global leader in retail and healthcare.

About NSO Contact Center, Mail Order Pharmacy :

Our NSO Contact Center team within the Mail Order Pharmacy is dedicated to providing exceptional customer service and ensuring smooth operations. We collaborate closely with stakeholders to implement innovative solutions and enhance customer experiences. In this role, you'll be pivotal in achieving our operational goals and contributing to Walmart's mission of saving people money so they can live better.

What you'll do...

• Oversee contact center operations and implement new initiatives to meet department goals.
• Evaluate tools and techniques to anticipate demand and ensure capacity.
• Lead the analysis of support activities, trend analysis, and process effectiveness.
• Collaborate with stakeholders to implement recommended solutions.
• Develop and monitor team members' customer communication skills and strategies.

What You'll Bring :

Join us at Walmart and be part of a team that is transforming the future of retail and healthcare.

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At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00-$135,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1 : Bachelor's degree in Business, Retail Management, Technology, Communications, or related field and 2 years' experience in retail management, business, technology, communications, or related area. Option 2 : 4 years' experience in business, technology, communications, or related area.

1 year's supervisory experience.

3 years' experience in customer service / contact center or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Project Management

Primary Location...

1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.