Service Supervisor

OVERVIEW & PURPOSE

We are seeking an experienced and detail-oriented Copier Technician Supervisor to lead a team of technicians responsible for servicing, repairing, and maintaining copiers and related equipment. The ideal candidate will have technical expertise in copier systems, as well as leadership skills to oversee a team and ensure high-quality service delivery.

ESSENTIAL FUNCTIONS

• Supervise a team of copier technicians, providing guidance, support, and leadership to ensure efficiency and productivity.
• Assign tasks and supervise technicians' schedules to ensure timely service delivery.
• Oversee the repair and maintenance of copiers and related equipment, ensuring compliance with industry standards and company procedures.
• Monitor performance and provide coaching or training to team members to enhance technical skills and customer service.
• Troubleshoot and resolve complex copier malfunctions, including electrical, mechanical, and software issues.
• Ensure that all tickets and service reports are completed accurately and on time.
• Maintain accurate records of repairs, parts inventory, and equipment performance.
• Communicate effectively with customers regarding service needs, scheduling, and follow-ups.
• Review and assess technicians' work to ensure quality standards are met and perform monthly reviews will all technicians.
• Stay up-to-date with new copier technology and repair techniques.
• Work closely with the parts and service departments to ensure timely procurement of necessary materials.
• Ensure compliance with safety regulations and company policies.
• Perform other duties as assigned by service management. Maintain conduct that sets a good example for other employees.
• Maintain appearance conduct to project a professional image to the clients.
• Perform total call and / or PM on all calls as necessary, including cleaning of machine and cabinetry. Perform client follow-up in order to inspect work performed by CSP .
• Returns defective parts and warranty parts with proper paperwork within five working days. Assist service manager when they are absent.
• Schedules service calls according to account priority client urgency, and geographical location.
• Utilizes call escalation procedures. Provides accurate billing for labor, travel, and parts on billable calls.

SUPERVISORY RESPONSIBILITY

This position supervises the service technician team.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, mfds, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to wet and / or humid conditions and moving mechanical parts. The noise level in the work environment is usually moderate.

POSITION TYPE & EXPECTED HOURS OF WORK

This is a full-time, exempt position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 p.m. More time as needed.

TRAVEL

Current driver's license necessary. Access to vehicle for job travel between company branches and client sites. Valid certificate of insurance with the minimum liability requirements set forth by the company.

REQUIRED EDUCATION & EXPERIENCE

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Modern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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