Field Service Engineer

Embedded Designs Inc.El Paso, TX, US

19 hours ago

Job type

Full-time

Job description

Job Description

Description :

KIC is a small, innovative company specializing in thermal process solutions, including temperature profiling, automated setup, and inspection. Our advanced technologies support electronics manufacturing and semiconductor packaging applications.

We are looking for a motivated and fully bilingual Field Service Engineer to join our dynamic team. In this role, you will provide on-site software and hardware installation, testing, and repair of our cutting-edge products. This position requires U.S. citizenship due to extensive travel across the U.S., Canada, Mexico, and South America.

Key Responsibilities :

Perform on-site installation, testing, and troubleshooting of hardware and software.
Train customers on product operation and maintenance.
Resolve complex technical problems and escalate issues to engineering or sales when necessary.
Support R&D by conducting beta testing, verifying new product functions, and documenting results.
Collaborate with sales and service managers to develop and deliver training materials for representatives, distributors, and customers.
Assist with creating and editing training and marketing documentation.
Provide technical support to sales representatives as needed

Benefits :

Fully paid health, vision, and dental insurance

401(k) match (up to 4%)

Flexible Spending Account (FSA)

Paid Time Off and Paid Holidays

Annual benefit allowance of $3,600 (paid on bi-weekly Payroll)

Supplemental short-term and long-term disability insurance

Requirements : Qualifications :

Required :

Bachelor's degree in mechanical, electrical, or computer sciences; 3+ years in a software / hardware technical service role with a customer service emphasis

Fully bilingual (English and Spanish)

US citizenship

Strong troubleshooting, multitasking, and communication skills.

Ability to work independently and meet timelines.

Preferred :

Experience with solder reflow equipment, safety standards, and NIST calibration standards is a plus.

Physical and Travel Requirements :

Travel required : 50-75% (across the U.S., Canada, Mexico, and South America).

Physical activity : Frequent standing, walking, bending, and fine manipulation.

Ability to lift and carry up to 15 lbs occasionally.

Compensation details : 67000-67000 Yearly Salary

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