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Service Manager

Service Manager

Gold Crown Enterprises IncGresham, OR, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Automotive Service ManagerResponsibilities :

Team Leadership :

Supervise and train service staff, including technicians and service advisors.

  • Schedule and assign tasks to ensure efficient workflow.

Customer Service :

Serve as the primary point of contact for customers, addressing concerns and resolving issues.

  • Ensure high levels of customer satisfaction through effective communication and service quality.

    • Service Operations :

    Oversee daily service operations, including scheduling appointments and managing service workflows.

  • Monitor and maintain service department performance metrics.

    • Inventory Management :

    Manage parts inventory, ensuring adequate stock levels and timely reordering.

  • Coordinate with suppliers to obtain necessary parts and tools.

    • Financial Management :

    Prepare and manage budgets for the service department.

  • Analyze financial reports to identify trends and opportunities for improvement.

    • Quality Control :

    Ensure all work performed meets company and industry standards.

  • Implement and uphold safety protocols and compliance with regulations.

    • Sales and Marketing :

    Promote service offerings and special promotions to enhance customer engagement.

  • Develop strategies to increase service department revenue.