Summary Statement :
As a Concierge at Prestige Motorsports, you will embody the essence of our club, delivering exceptional service and support to our esteemed members, both in their day-to-day interactions and during special events. This role demands an individual deeply attuned to customer needs, possessing impeccable communication skills, meticulous attention to detail, and a proactive mindset towards service excellence.
Responsibilities :
Front Desk Operations :
- Greet and welcome members with professionalism and courtesy.
- Manage incoming phone calls, directing inquiries to the appropriate channels.
- Maintain cleanliness and organization of common areas to uphold our club's standards.
Customer Service :
Deliver exemplary customer service, promptly addressing member inquiries or concerns.Handle member complaints or issues swiftly and with professionalism.Member Coordination :
Facilitate member drop-offs, check-ins, check-outs, and pick-ups seamlessly.Coordinate member requests for services across various club facilities.Event Support :
Assist Event Manager in executing club events, ensuring members have a memorable experience.Provide on-site support during events, including greeting and registration of members and guests, member assistance, and logistical coordination.Collaboration :
Collaborate closely with all club staff to ensure a seamless member experience.Administrative Support :
Assist with various administrative tasks to support the efficient operation of the club.As needed, work in tandem with the event manager on diverse projects and tasks.Administer and provide support to the member portal system.Qualifications :
Experience in event planning is advantageous.Previous experience in customer service or concierge roles is required.Demonstrated proficiency in communication and interpersonal skills.Ability to handle guest inquiries and concerns with tact and professionalism.Proactive approach to problem-solving, anticipating member needs and resolving issues expediently.Ability to work predominantly nights and weekends.Maintain a polished and professional appearance at all times.Proficient in utilizing computer systems for administrative tasks.Ability to multitask effectively and prioritize tasks based on urgency.Job Type :
Saturday shifts primarily from 8 : 30 am to 6 : 00 pm, with flexibility required to work extended hours, nights, and events.
Job Type : Part-time and weekends
Schedule :
Day shift, night shift, eventsSaturday shiftWeekendsWeekdays as neededExperience :
Customer service : 2 years (required)Concierge : 1 year (desirable)Job Type : Full-time
Pay : $15.00 - $18.00 per hour
Expected hours : 10 – 20 per week
Schedule :
10 hour shift8 hour shiftDay shiftWeekends onlyWork Location : In person
