Patient Account Representative

Description The Patient Account Representative maintains follow-up and collection activity including letters, telephone and personal contact. Maintains patient financial file and documentation, advises, informs and assists the patient / guarantor / family in regard to hospital financial policies. Performs other various clerical responsibilities as may be assigned. Identification of problem or un-collectible accounts required. + Call and status outstanding claims with third party payors.+ Review claims issues and make corrections as needed and rebill.+ Utilize claims clearing house to review and correct claims. Resubmit electronically when available.+ Review explanation of benefits to ascertain that claim processed and paid correctly.+ Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.+ Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.+ Prorate patient accounts and monitor that balance due is in the correct financial class.+ Report an overview of the week to the BOD and participate in AR meetings.+ Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.+ Assist financial counselors as needed.+ Alert Financial Counselors and Business Office Director / Manager of all benefit eligibility matters that suggest or challenge reimbursement.QualificationsSkillsPreferred+ Computer - Excel : Novice+ Written Communication : Novice+ Problem Solving : Novice+ Oral Communication : Novice+ Communication : Novice+ Attention to Detail : NoviceBehaviorsPreferred+ Enthusiastic : Shows intense and eager enjoyment and interest+ Team Player : Works well as a member of a group+ Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done wellEducationRequired+ Associates or better in BusinessExperienceRequired+ Psychiatric experience preferred.