Front Office Manager
Moxy Cincinnati DowntownCincinnati, OH, US18 hours ago
Job type
- Full-time
Job description2+ years of experience in hotel front office operations. Proficiency in Microsoft Office Suite. Strong communication and interpersonal skills. Ability to lift up to 35 lbs. US work authorization. You must be able to stand for 8 hours per day.
Description
The soon-to-open Moxy Cincinnati Downtown is an exciting new addition to the downtown hotel landscape, offering a lifestyle, fun, and memorable experience for guests and patrons alike. We are seeking an experienced and dynamic Front Office Manager. In this role, you will have a key responsibility in ensuring seamless guest experiences through the supervision of daily operations, management of a skilled team, and upholding our top-notch customer service standards.
Responsibilities
- Oversee daily operations of the front office department to ensure smooth and efficient workflow.
- Train, supervise, and support front desk staff to provide exceptional customer service to guests.
- Develop and implement strategies to optimize hotel occupancy and room revenue.
- Maintain accurate records of room inventory, reservations, and guest accounts.
- Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.
Qualifications