Customer Experience Specialist

Job Description

Job Description

We are offering a short term contract employment opportunity for a Customer Experience Specialist based in Beaverton, Oregon. This role will primarily revolve around customer service within a call center environment, and will encompass a range of responsibilities from data entry to complaint resolution.

Responsibilities :

• Handle consumer inquiries through various channels such as email, phone, or written letters.
• Efficiently input and maintain consumer information in the relevant database.
• Assist in the distribution of investigation requests pertaining to product quality reports from consumers.
• Provide support for administrative tasks, including the completion of various documents and forms.
• Prepare reports related to consumer affairs for various stakeholders.
• Monitor and manage consumer accounts, taking necessary action when required.
• Utilize your skills in answering multi-line phone systems and typing at a speed of 45-60 WPM for efficient communication and data entry.
• Proven experience in Call Center Customer Service is necessary.
• Proficiency in Complaint Resolution is required.
• The ability to type between 45 - 60 WPM is essential.
• Experience in Email Correspondence is needed.
• Proficiency in answering a multi-line phone system is required.
• Administrative Assistance skills are essential.