Talent.com
IT Support Analyst / Help Desk Analyst / CRM Support Specialist

IT Support Analyst / Help Desk Analyst / CRM Support Specialist

ZIRLEN TECHNOLOGIES INCORPORATEDAustin, TX, US
1 day ago
Job type
  • Full-time
Job description

REQUIREMENT

IT Support Analyst / Help Desk Analyst / CRM Support Specialist

Austin TX (100% Remote)

Long term contract

Need Overall 10+ yrs of experience is MUST

3 Reference is must from the Recent Project is MUST

  • Reference Name (Must) :
  • Title :
  • Company Name (Must) :
  • Phone Number (Must) :
  • Email Address :
  • Professional Relationship :
  • Peer / Co-Worker / Supervisor / Customer / End-User / Subordinate)

Minimum Qualifications

  • 4 years of experience using Atlassian Jira Products (Service Desk and Software)
  • 4 years of experience in End User Testing of software releases

    • Preferred Qualifications

  • 2 years of experience using Zendesk Help Desk
  • 2 years of experience using MS Modern Requirements

    • Specific skill set required

  • Strong experience in CRM & Help Desk system support
  • Hands-on expertise in Jira Service Desk & Software
  • Troubleshooting, user testing, and issue resolution.
  • Writing, reviewing, and maintaining knowledge base articles.
  • Experience in software User Acceptance Testing (UAT).
  • Ability to coordinate with multiple stakeholders.
  • Preferred experience with Zendesk Help Desk and MS Modern Requirements

    • Interested, can forward your latest resumes to [email protected] & [email protected]

    This is a remote position.