Customer Service Representative

job summary : Responsibilities :

• Provide clients and internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and / or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Skills : Basic Computer Skills, Client Service, Basic Software Skills, Call Center Support, Financial Services Experience : Experienced2 year(s)

responsibilities :

qualifications : Experience

Education

skills :