Business Analyst 3

Job DescriptionObject Technology Solutions, Inc (OTSI) has an immediate opening for a Business Analyst 3.Business Analyst 3- (Hybrid- Meridian, ID)Major Responsibilities :

• We are looking for an energetic, detail-oriented team member that can help transform systems and processes as a Business Analyst.
• As a Business Analyst at Client CPG, you will be responsible for both implementing new and supporting existing systems and processes for a global organization. You will participate in large and small-scale projects that drive the business operational service delivery objectives and align to strategic objectives. You will collaborate with global stakeholders to help formulate and execute best-in-class processes that maximize output while reducing cost and manual effort, driving use of effective technology and automation, and improving our customers' overall experience.
• Primary Responsibilities (include, but are not limited to the following)
• Analyze existing system functionality and business processes in the scope of the business need and contribute to valued, cost-effective solutions that will efficiently function to support the stakeholder requirements.
• Collaborate with stakeholders to identify, gather, and formalize business requirements, vetting against the scope of the initiative.
• Collaborate with project relevant team(s) to determine best solution for identified business problem.
• Identify As Is and design and map To Be operational process flows
• Drive Root Cause Analysis and Corrective Actions to address operational gaps
• Perform the role of Release Manager / Champion when designated.
• Create, communicate, and coordinate test plans and test cases (user acceptance, security, etc.) and perform the role of Tester or Test Manager.
• Work with business representatives to ensure the creation of training materials (QRCs, procedures, manuals, recordings, instructor-led training, training plans, etc.) to facilitate the end users' application of skills and knowledge in the workplace.
• Collaborate with business users to gather feedback in the early life support phase of the production release; provide this feedback to the implementation team for follow up and resolution.
• Serve as the primary SME and business contact on and maintain expert-level knowledge of relevant business practices, processes, and tools.
• Acquire and maintain certifications and professional qualifications as required.
• Develop a standard process for communicating changes and release notes for all projects impacting customers and business users.Qualifications and Experience :
• Proven ability to successfully execute tasks to specified requirements and quality standards, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment
• Excellent problem analysis, troubleshooting, and solving skills
• Attention to detail
• Proven ability with mapping processes
• Self-motivated; requires little supervision
• Excellent communication skills (written, verbal, and presentation)
• Proven ability to keep sensitive material confidential
• Flexibility with work hours
• Interpersonal skills and experience working in a global team environment
• Required Education and / or Experience :
• Bachelor's degree and / or equivalent work experience
• SFDC experience; certification is a plus
• Experience with an eCommerce and contact center environment is a plusAbout us : OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore, near shore, and offshore engagement and delivery options, with 24 / 7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.Our Centre of Excellence :
• Data & Analytics
• Digital Transformation
• QA & Automation
• Enterprise Applications
• Disruptive Technologies