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Dental Practice Office Manager

Dental Practice Office Manager

Arizona Biltmore DentistryPhoenix, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Position Overview :

We’re looking for an Office Manager to lead our growing team!

Biltmore Dentistry in Phoenix, AZ, is seeking a skilled, compassionate and effective leader to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If you are passionate about delivering exceptional patient care and thrive in a supportive and progressive environment, we invite you to apply for this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

Responsibilities :

  • Plan and manage dental business operations to ensure excellent patient support services.
  • Explain treatment plans to patients
  • Ensure that patient appointments, cancellations and last-minute adjustments are handled property
  • Respond efficiently to patient and doctor needs and inquires
  • Ensure the delivery of quality dental care to patients
  • Respond to patient queries and issues and ensure patient satisfaction
  • Resolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
  • Oversee daily office activities and provide direction and guidance to staff as needed
  • Organize and present payment schedules with patients
  • Manage specialist referral process
  • Tran, develop and manage staff to meet performance standards
  • Develop promotional programs to attract more patients
  • Assist in employee performance evaluation, promotion, termination, and retention activities
  • Identify areas of improvements and concerns and implement appropriate corrective actions
  • Oversee staff scheduling as to ensure full coverage
  • Organize and oversee supply purchases
  • Run and analyze management reports
  • Maintain patient data according to regulations and company policies
  • Ensure that records are stored securely and in compliance with privacy and security regulations
  • Adhere to all HIPAA regulations
  • Take responsibility for the appearance and functionality of the dental office
  • All other duties as assigned

Qualifications :

  • Dental Assistant certification preferred, but not required
  • Must have 3-5 years of recent and relevant experience working in the Dental field, preferably management
  • 3 years of experience with dental treatment coordination (indemnity / PPO / HMO, state and federal plans)
  • 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role – not required but preferred
  • 1-3 year of customer service experience preferred
  • High school diploma or general education degree (GED) required
  • Excellent organizational skills, ability to prioritize, and comfortable working independently
  • Exceptional oral and written communication skills, including strong spelling, grammar and punctuation
  • Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills
  • Strong attention to detail
  • Proficient computer skills and ability to operate general office equipment
  • Must have experience with Dental Insurance

    • We are an equal opportunity employer (EOE)