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Help Desk Analyst •Hybrid

Help Desk Analyst •Hybrid

ConnectionOverland Park, KS, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Connection has an immediate contract-to-hire opportunity for a hybrid Help Desk Analyst with an insurance company in Overland Park, KS.

This help desk position will be 75% phone support and 25% deskside support. Three days per week (Mondays, Wednesdays, and Fridays) are required for in-office with Tuesdays and Thursays being remote.

Contract rate- $25 / hr

Responsibilities :

  • Handling daily Level 1 calls
  • Unlocking accounts and re-setting passwords.
  • VDI resets
  • Troubleshooting hardware / software / printer issues.
  • In-office responsibilities such as shipping out equipment and setting up user workstations.
  • Working in a primarily virtual desktop environment with minimal desktop. Ability to transfer to a mobile / virtual environment.

Qualifications :

  • Strong communication skills and professionalism.
  • Active Directory experience.
  • Azure and Intune experience preferred.
  • Experience troubleshooting hardware and software.
  • Windows 10 and Office 365 experience.