Industrial Engineer I

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Partner & Operational Support group is an organization within our servicing network that is responsible for managing 3rd party vendors as an extension of our servicing network. GPOS is passionate about driving the worlds best customer experience and enabling business growth through strategic partnerships at the right margins with steadfast risk and control standards.

The Partner Systems Integration & Management Industrial Engineer, within Central Infrastructure, will support capability, technology, and configuration initiatives with thought leadership, strategic thinking, and strong analytical skills to identify and deliver solutions. You will collaborate with internal groups and third-party teams to support optimization, strategy, and execution while ensuring adherence to Third Party Life Cycle management requirements. Critical to the role is intellectual curiosity, a proactive nature, attention to detail, comfort with data & financials, and strong work ethic.

This includes, but is not limited to :

• Driving process innovation and transformation to improve customer experience, regulatory adherence, and expenses
• Develop recommendations for automation and process improvement solutions
• Process flow documentation, analysis / design and improvement opportunities
• Design key metrics & tracking tools for improved project performance and analysis
• Provide PMO and Project Management support for initiatives from conception to stabilization
• Use data and journey analysis to influence stakeholders on customer and agent experience improvements that will drive results
• Develop and maintain strong relationships with business partners to deliver project support & tracking
• Minimum Qualifications :
• Bachelor of Science degree in Industrial Engineering or equivalent degree / experience is require
• Adept at problem solving and quantitative analysis using superior analytical skills
• Demonstrated experience in project management, continuous process improvement, and data analysis
• Proficiency with Excel and PowerPoint, Confluence a plus
• Ability to communicate verbally and in writing with business leadership and peers in a clear, effective, and consistent manner
• Enthusiastic and creative individual committed to delivering results within aligned timeframes
• Ability to manage projects and initiatives to completion
• Strong ability to collaborate across a variety of groups with diverse interests
• Ability to work under time pressure and meet aggressive deadlines
• Qualifications

Salary Range : $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers / Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window : https : / / www.dol.gov / agencies / ofccp / posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• Job :
• Operations
• Primary Location :
• US-Arizona-Phoenix
• Other Locations :
• US-Florida-Sunrise
• Schedule
• Full-time
• Req ID :
• 24020103