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Customer Service Agent

Customer Service Agent

ASK StaffingAZ, United States
6 days ago
Salary
$18.00–$20.00 hourly
Job type
  • Temporary
Job description

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Call Center Agent

Location : Phoenix, AZ, 85007

Duration : 8-Months Contract

Pay Rate : $18 to $20 on W2

Job Description : Position Overview :

The role involves professionally handling inbound telephone calls related to individual and business tax compliance, delinquencies, and general information requests. Success in this role requires a commitment to serving customers with a positive attitude and a focus on doing the right thing.

Key Responsibilities :

  • Answer incoming calls in a fast-paced environment.
  • Resolve Tier 1 level issues.
  • Review and update taxpayer accounts.
  • Verify, gather, and update key information simultaneously.
  • Educate taxpayers on online resources and current tax policies.
  • Submit requests for payment arrangements.
  • Participate in all team engagement activities.
  • Meet performance expectations.

Required Skills :

  • Strong multitasking abilities.
  • Basic proficiency in Microsoft Word, Excel, and Google Workspace.
  • Basic math skills (addition, subtraction, multiplication, division).
  • Effective communication skills (written and verbal).
  • Strong interpersonal skills.
  • Ability to retain knowledge easily.
  • Creative problem-solving skills.
  • Goal-oriented and organized.

    • Required Experience :

  • At least one year in a fast-paced call center

    • Required Education :

  • High school diploma or equivalent.

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Learn More