Field Service Technician

If you are tired constantly traveling as a Field Service Professional and want to scale it back, this role is for you!

This Jobot Job is hosted by : Andrew Atchison

Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.

Salary : $30 - $40 per hour

A bit about us :

We are a leading manufacturer specializing in machinery, dedicated to delivering cutting-edge technology and innovative solutions to our global clientele. With a strong commitment to quality and customer satisfaction, we are expanding our team and seeking a dynamic Service Manager to oversee our service operations.

Why join us?

Competitive salary and performance-based incentives.

Comprehensive health benefits package.

Opportunities for professional development and career growth.

Collaborative and innovative work environment.

Job Details

MUST HAVE EXPERIENCE WITH PLCS

Reporting jointly to the Production Manager and Service Manager, responsible for ensuring :

1. Machines are electrically and mechanically assembled properly, with correct documentation,

on time, and on budget. (Production)

2. Customers – operators, sanitation, and maintenance – are trained how to use them effectivel

while having a great experience. (Service)

Hands-on, highly visible, requiring full accountability and ownership. Will need to act quickly to

solve customer problems with minimal oversight at times. Positive attitude, able to take initiative

and think critically and solve complex problems. Exercises good judgement and decision making,

persistence, attention to detail, adaptability, flexibility, concern for others, and leadership.

Comfortable with significant time on the road. Spanish speaking a big plus.

Daily Responsibilities

30% Machine Building in Shop (Billerica, MA)

Assemble machines based on general machine building knowledge and ability to read

diagrams, assembly drawings, schematics, and other technical documents

Work independently on diagnosing, troubleshooting, and repairing issues while handling

multiple projects at one time

Ensure that all machines are built on time, on budget, and 100% correctly

Alert engineering and work closely with them to fix and modify any incorrect parts / designs

Properly document all builds and procedures

Fill out work orders and other company related paperwork

General shop upkeep and cleaning. Teach and support fellow technicians as needed

50% Customer Installations

Travel to and commission machines at customer site (generally in North America)

Demonstrate system to operators, sanitation, and maintenance while making them excited

about the system

Stay until the customer is 100% satisfied and everything is working properly

Properly document who / what / when / issues with install

Complete related paperwork such as expense reports

10% Customer Service Calls

Travel to customer sites to perform routine maintenance and more complicated repairs

Make everyone at the customer site excited about the machine and how well it operates

5% Solving Down Customers (while in shop)

Assisting customers over the phone with down machines

Absolute sense of urgency to get the machine back up and running

5% Emergency Service Calls

Travel immediately / on short notice to customer site to solve customer problems

Complete sense of urgency getting customers back and running as quickly as possible

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.