Operations Coordinator, Medical Services

Reed CollegePortland, Oregon

30+ days ago

Salary

$23.50 hourly

Job description

Reed College seeks a welcoming, resourceful person to be our next Operations Coordinator in our Health and Counseling Center. The Operations Coordinator excels at customer service and communicates clearly and calmly with students. This role provides administrative and operational support to the medical team and reports to the Director of Medical Services Director. This is not a remote position.

Reed College offers an exceptional benefits package, including a comprehensive and cost-free medical and dental insurance option for you (Reed pays 60% on medical and dental insurance premiums for your dependent), 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, non-exempt role with typical work hours of 8 : 30 a.m. to 5 : 00 p.m. with a one hour unpaid lunch. Pay for this position starts between $23.50 / hour-$25.50 / hour. Pay offers are dependent on experience and are determined in conjunction with an internal pay equity assessment. This is a non-exempt position on a grade NE-5.

Who You Are

You have a customer service mindset. You enjoy working with others and provide your best service.
You are skilled at creating welcoming spaces for a diverse pool of patients and people interacting with the health and counseling center.
You are committed to equity and inclusion and it shows in your work. You understand and embrace the inherent differences in people.
You remain focused and professional in providing high quality service in a busy, high interruption setting.
You are detail oriented.
You enjoy working collaboratively as part of a team, and independently when needed. You don’t hesitate to roll up your sleeves and pitch in to ensure things run smoothly.
You are a critical thinker. You use these skills to make better decisions and to think about situations in depth. You are open to learning new processes and implementing new solutions.
You are a resourceful problem-solver who proactively manages administrative office functions in a timely manner while maintaining accuracy and attention to detail.
You maintain the privacy of sensitive and confidential information.
You have great communications skills and are comfortable communicating policies and procedures to students, parents, faculty and others.

What You’ll Do

Welcome individuals to the Health and Counseling Center (HCC) in person, over the phone, via electronic correspondence and direct urgent and emergent situations appropriately in a timely manner

Ensure that each student patient has complete and current informed consent, insurance, and other applicable documentation on file prior to the start of their triage whether in-person or via telehealth visit.

Collaborate with the Medical Services Director to set and manage the medical team’s appointments and schedules

Maintain and manage confidentiality of patient and department records through adherence to procedures

Perform general office duties. Maintain general office upkeep and cleanliness

Maintain and update the HCC website content and student health portal content

Coordinate special projects e.g. student insurance, health promotion with director of medical services

Act as a liaison with other campus departments

Minimum Qualifications

2 years of experience in operations or administrative roles