Team Leader, Operations

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.

Responsible for following agreed execution governance model, escalation & communication plans.

Ensure team members achieve agreed work standards.

Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.

Evaluation of operational practices and procedures.

Provide expertise and leadership in assigned functional area.

Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.

Identify and drive continuous improvement and initiatives in the process.

Coach & mentor team members enabling them to effectively lead their teams.

To ensure that all internal customer queries are followed up on a timely basis.

Collaborate with internal teams, inter departments, cross functions across locations.

To be the Key contact for all problems and queries with specific business assigned.

Manage a team of at least 18-20+ executives.

Drive performance with a human touch.

Always ensure staff engagement and motivation

Key skills & knowledge :

Knowledge of MS office suite, particularly MS Excel

Graduation- preferred.

Good oral and written communication skills

Educational Qualification :

Graduation is mandatory

German knowledge is Mandatory (Minimum B1 is required)

Disclaimer : -

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location :

IND Kolkata - DLF IT, Tower A, Lvl 2

Language Requirements :

German

Time Type : Full time