Enterprise Service Delivery Manager

At GDIT, people are our differentiator. As an Enterprise Service Delivery Manager, you will help ensure today is safe and tomorrow is smarter. So what is required of the Enterprise Service Delivery Manager on a day-to-day basis? There are quite a myriad of tasks and responsibilities, such as :

Provide direct management oversight of the Enterprise Service Delivery team.

Ability to directly interface with federal management counterparts to provide status updates, address issues, and provide support for escalation if needed.

Assist with defining program governance requirements and subsequently review performance objectives to determine if they have been designed and established to comply with established standards.

Provide reports and metrics to GDIT and federal management for compliance and performance.

Manage and respond to data calls and other IT service requests.

Ability to analyze and assess problem situations to support the planning, design, and implementation of suitable solutions.

Serve as a liaison between multiple internal and customer divisions.

Formulate standard operational procedures for inter-divisional communications, recommending improvements as necessary.

Conduct technical policy and contract reviews as requested and advise the Senior Management accordingly.

Provide recommendations to Senior Management.

Other duties as assigned.

Is this job the next step in your career? Are you ready to take the leap and help ensure Americans and their goods are free to move about the country?

To qualify, you must meet these basic qualifications :

Candidates must be US Citizens per contract requirements and have the ability to obtain a public trust clearance.

At least 10 years of related experience with an emphasis on enterprise IT infrastructure services, change, problem, configuration, and process management programs and / or projects.

At least 5 years of proven experience managing large program teams in federal government agencies.

At least 5 years of experience interfacing and presenting to C-level executives.

Bachelor's degree or may be substituted with six (6) additional years of related experience.

Bachelor's degree in computer science or related field preferred.

In-depth knowledge of program governance and contract deliverable maintenance.

In-depth knowledge of Human Capital management.

Knowledge of change control and change management processes, project management, and Business Management Policy.

Experience conducting analysis and providing recommendations on new or existing business process capabilities.

Excellent communication and presentation skills at all organizational levels.

Required Certifications :

ITIL certification required.

PMP Certification required.

Other qualifications include :

Excellent communication skills.

Strong analytical and problem-solving skills to troubleshoot and resolve issues relevant to business operations.

Ability to balance and prioritize work.

Self-starter.

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