CUSTOMER SERVICE REPRESENTATIVE

WMCB is looking for a full-time CSR for our Cascade Office. Please visit www.wmcb.com for additional information.

General Summary :

The primary responsibility of a Customer Service Representative is to complete all customer transactions in a fast, accurate and courteous manner, whether on the phone or in person. Provide customer service in a professional manner. Suggests / makes introductions for cross selling and referral of bank products and services.

Job Duties & Responsibilities :

• Process various financial transactions for customers
• Answer customer questions
• Cross-sell and refer products and services whenever possible
• Knowledge and understanding of the bank's products and services and the benefits they offer to the customer
• Accurate balancing of cash drawer

Education / Experience :

High School Diploma or equivalent

Excellent customer service skills

Cash handling experience is preferred

Professional customer service experience

West Michigan Community Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Schedule :

Monday to Friday

Weekends as needed

Work Location : In person