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Customer Service Representative

Customer Service Representative

Career GroupLos Angeles, CA, United States
1 day ago
Salary
$26.00 hourly
Job type
  • Full-time
Job description

Complex Call Center Representative | Onsite M-F in Studio City | Hourly Rate : $26

We are seeking an experienced Complex Call Center Representative with a background in insurance or healthcare provider services to join our client's team.

Key Responsibilities :

  • Handle inbound and outbound calls related to insurance, healthcare benefits, claims, and policy inquiries.
  • Assist customers with account updates, payment processing, and service-related questions.
  • Troubleshoot complex issues and provide accurate resolutions while adhering to company policies.
  • Navigate and update CRM and other customer service platforms to document interactions.
  • Maintain compliance with healthcare and insurance industry regulations.
  • Follow scripts and service protocols while ensuring a personalized customer experience.
  • Collaborate with internal teams to escalate and resolve customer concerns.
  • Adhere to quality assurance standards and performance metrics.

Qualifications :

  • Minimum 2 years of experience in a complex call center or similar environment.
  • Experience in insurance, healthcare, or related industries is required.
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Strong verbal and written communication skills with an ability to simplify complex information.
  • Excellent problem-solving and active listening skills.
  • Ability to multitask and maintain efficiency in a high-volume setting.
  • Proficiency in CRM software and basic computer applications.
  • Full COVID-19 vaccination required upon hire.
  • Flexible schedule, including availability for evenings, weekends, and holidays as needed.

    • HIGHLY Preferred Experience :

  • Inbound Call Centers - Assisting customers with insurance claims, benefits, and policy information.
  • Outbound Call Centers - Contacting clients for follow-ups, surveys, or service updates.
  • Blended Call Centers - Managing both inbound and outbound communications.

    • We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here : .

    Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.