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Customer Service Advisor

Customer Service Advisor

RDO Equipment Co.Portland, OR , US
30+ days ago
Salary
$70,000.00–$90,000.00 yearly
Job type
  • Full-time
Job description

70000 - $90000 / year

Compensation & Benefits :

  • Average $70,000 to $90,000+ your first year, with top earners well into six figures
  • Guaranteed base salary plus commissions
  • Comprehensive benefits package and a company vehicle
  • Training and development, as well as opportunities to grow within the organization

This individual will sell service, parts, and whole-good attachments for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer’s needs and expectations.

Specific Duties Include :

  • Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products.
  • Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
  • Use Company provided systems / tools ( S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
  • Represent the company for the sale of Product Support to customers in a defined sales area.
  • Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
  • Be aware of competitive activity and competitive products, as well as business and industry trends.
  • Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
  • Test / operate machinery at customer work site.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company / location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Perform all other duties as assigned by management in a professional and efficient manner.

    • Job Requirements :

  • 1-3 years’ experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
  • Strong computer skills
  • Strong communication skills
  • Excellent customer service skills
  • Candidates must have valid work authorization and be able to work in the without company sponsorship.

    • EOE / M / F / Disabled / Veteran