Care Support Manager

A company is looking for a Care Support Manager to lead their Care Support team.Key ResponsibilitiesManage day-to-day operations of the Care Support team and oversee Team LeadsDesign and implement customer support policies and proceduresCoordinate with Operations and Product teams to enhance processes and workflowsRequired Qualifications and EducationExperience in an operations management role with a proven track record of meeting KPIsStrong leadership skills with a focus on team developmentProficient in data analysis and interpretation for decision-makingExpert knowledge of Zendesk or similar ticketing systemsExperience in a healthcare hypergrowth environment is a bonus