Call Center Representative

Below are some key highlights of the position -

Position : Healthcare Call Center Representative

Location : Sioux Falls, SD

Duration : 3 Months Contract

Shift : Days. M-F : 8 : 30AM-5 : 00PM

Pay Rate : $25 / hr.

Job Summary :

• Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics.
• Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.
• High level of Customer Service, dealing exclusively with Medicare Beneficiaries.
• Ability to problem solve, listen with empathy, communicate clearly, pleasant speaking voice. Top level phone skills are a must.