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Healthcare - Client Relationship Manager (Minn MN, NJ or Chicago IL))

Healthcare - Client Relationship Manager (Minn MN, NJ or Chicago IL))

Cognizant Technology SolutionsMinneapolis, MN, United States
30+ days ago
Salary
$165,000.00–$175,000.00 yearly
Job description

Healthcare - Client Relationship Manager (CRM / Provider)

Locations : Local to Minneapolis, MN in office 3 days a week and will also consider applicants who live in New Jersey and Chicago, IL willing to travel.

Associate Director

About Cognizant

Cognizant (Nasdaq-100 : CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's Healthcare business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

  • Build trusted relationships with client stakeholders
  • Understand the client environment, issues, and priorities
  • Work with clients to define their problems and co-create solutions
  • Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
  • Track of healthcare industry trends relevant to client business and bring forth proactive ideas and solutions
  • Serve as the day-to-day point of contact for the clients
  • Responsible for backlog growth including renewals and extensions of current engagements
  • Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

Required Qualifications

  • Minimum 10+ years of experience in a client facing role in a consulting firm or an account / engagement management role in the IT professional services offshore / outsourcing industry.
  • Industry, domain expertise : Healthcare (provider) is a MUST!
  • Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
  • Account management, Sales, IT Services, Delivery arm - guide delivery team and P&L responsibilities.

    • Preferred Qualifications

  • MS or MBA degree preferred - although, BS degree or equivalent experience will be accepted.
  • Strong background in a project environment and application development.
  • Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
  • Must be detail oriented and able to manage and maintain all facets of complex assignments.
  • Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
  • Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

    • Top Reasons to Join Our Team

    Excellent compensation / benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.

    Salary and Other Compensation :

    The annual salary for this position is between $165,000 - $175,000 depending on experience and other qualifications of the successful candidate.

    This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

    Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

    • Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    A Good fit for the Cognizant culture

    A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization : Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

    Work Authorization

    Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

    Job Summary

    We are seeking an experienced Client Relationship Manager with 15 to 18 years of experience to join our team. The ideal candidate will have a strong background in CRM-Service CRM-Sales and CRM-Marketing along with domain expertise in Medicare and Medicaid Claims Claims and Payer. This hybrid role requires excellent communication and relationship-building skills to manage and enhance client relationships effectively.

    Responsibilities

  • Manage and nurture client relationships to ensure satisfaction and retention.
  • Oversee the implementation and optimization of CRM systems including CRM-Service CRM-Sales and CRM-Marketing.
  • Provide strategic insights and recommendations to clients based on their specific needs and industry trends.
  • Collaborate with internal teams to ensure seamless delivery of services and solutions to clients.
  • Conduct regular client meetings to review performance address concerns and identify opportunities for improvement.
  • Develop and execute client engagement plans to enhance client experience and loyalty.
  • Monitor and analyze client feedback to drive continuous improvement in service delivery.
  • Ensure compliance with industry regulations and standards particularly in Medicare and Medicaid Claims Claims and Payer domains.
  • Lead the resolution of client issues and escalations in a timely and effective manner.
  • Provide training and support to clients on CRM systems and best practices.
  • Prepare and present detailed reports on client performance and project outcomes.
  • Identify and pursue opportunities for upselling and cross-selling additional services to clients.
  • Maintain up-to-date knowledge of industry trends and advancements to provide clients with cutting-edge solutions.

    • Qualifications

  • Possess a minimum of 15 years of experience in client relationship management.
  • Demonstrate expertise in CRM-Service CRM-Sales and CRM-Marketing.
  • Have a strong understanding of Medicare and Medicaid Claims Claims and Payer domains.
  • Exhibit excellent communication and interpersonal skills.
  • Show proficiency in managing and optimizing CRM systems.
  • Display strong analytical and problem-solving abilities.
  • Be capable of working effectively in a hybrid work model.
  • Have a proven track record of client satisfaction and retention.
  • Be adept at conducting client meetings and presentations.
  • Demonstrate the ability to lead and resolve client issues.
  • Possess strong organizational and time management skills.
  • Be knowledgeable about industry regulations and standards.
  • Show a commitment to continuous learning and professional development.