Customer Service Specialist

A company is looking for a Customer Service Specialist who will manage customer interactions for billing, remittance, and collections.Key ResponsibilitiesServe as the primary point of contact for customer inquiries related to billing, remittance, and collections via email, phone, and chatInvestigate and resolve customer queries through a ticketing system, ensuring timely resolutionsProactively reach out to customers regarding account discrepancies and billing changes to prevent future issuesRequired Qualifications3-5+ years of professional experience in customer service, billing, remittance, and / or accounting functionsHighly proficient in Microsoft Office Suite; experience with accounting software is a plusAbility to manage high volumes of communication efficiently while maintaining excellent customer serviceMust be legally eligible to work in the United States without visa sponsorship