Travel Director (Remote)

POSITION DESCRIPTION

ITA Group is seeking Travel Directors specifically within the Northeast region of the United States (e.g., Massachusetts, New York, New Jersey and Pennsylvania). The Travel Director works as a team member during on-site travel programs, ensuring efficient program operation and client satisfaction. The Travel Director prepares and performs tasks within assigned areas of responsibility, which may include functions, hospitality desk, air procedures, meetings, shipping, VIPs, special activities or accounting.

POSITION REQUIREMENTS

• One to two year’s customer service experience in a service-related industry preferred
• Availability and flexibility to travel and be on-site anywhere from 3-10 days, which often includes weekends
• Excellent human relations skills; the ability to be flexible and sensitive to people's needs
• Bilingual skills highly preferred - currently seeking bilingual candidates fluent in Spanish, Italian, French, Japanese, Portuguese and / or other languages
• Ability to establish a positive working relationship with individuals who possess a wide range of personalities and work styles
• Ability to think and act in a proactive manner
• Demonstrated leadership skills and the ability to work independently
• Ability to complete basic math and accounting functions
• Physical ability to do occasional heavy lifting (possibility up to 50 pounds) and be able to stand for several hours
• Ability to work the time necessary on-site to complete projects and / or meet deadlines
• Experience in detail-oriented work, with the ability to multi-task
• Ability to display a sense of urgency, ownership and accountability
• Demonstrated proficiency with Microsoft Word, Microsoft Excel and Microsoft PowerPoint, as well as internet browsing. o Must be able to mail merge, manipulate data in a spreadsheet
• Basic understanding of printers and on-site technology
• Use of mobile technology & Apps
• Experience in effective communication and relationship building. Ability to interact with all levels of client management
• Ability to maintain a social neutrality, only building positive and valuable relationships with team members, and refusing to participate in potentially negative discussions and exchanges
• Experience in working with cross-functional teams
• Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner