Call Center Representative

A#1 Air, Inc.Lewisville, TX, United States

9 days ago

Job description

Overview

Culture, growth, opportunity, team work and a positive atmosphere, we are A#1 Air!

We're looking for positive, self-motivated, Call Center Representative to join A #1 Air. An A #1 Air Call Center Representative is an integral part of the company that is the front-line customer experience.

Benefits :

Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)

Job Summary :

Call Center Representatives will receive inbound calls, place out bound calls to offer services, answer customer questions and assist customers with the various needs.

Job Responsibilities :

Ability to speak and maintain professionalism to customers, team members, and vendors.

Self-motivated with good grammar and a professional phone presence.

Ability to manage stress, difficult or emotional customer situations.

Ability to work a flexible schedule and maintain attendance based on business needs.

Works well in group problem solving situations.

Ability to work in a fast-paced environment, multitasking while completing daily goals.

Responds promptly to customer service requests and assists with all customers' questions and concerns.

Contribute to building a positive team spirit and puts success of team above personal interests.

Self-motivated with good grammar and a professional phone presence.

Responsible for answering inbound and placing outbound calls.

Complete and receive calls using call taking features and scripts given in training.

Job Qualifications :

High school diploma or GED

Time management skills

Basic software understanding

Self-motivation

Computer / Typing skills

Why A #1 Air :

A #1 Air an Equal Opportunity Employer

For over 30 years, A#1 Air has been the leading and most trusted air conditioning and heating service provider in Dallas, Fort Worth Metroplex. This has resulted in a customer base of 85,000 that increases by the day! We are now a proven provider for plumbing, & electric services as well. A# 1 Air's reputation for quality workmanship, excellent service, and dedication to our customers and employees has placed us in the top ten Best Companies to work in Texas 3 years in a row!