Talent.com
No longer accepting applications
Call Center Representative

Call Center Representative

Fortis Colleges and InstitutesBaltimore, MD, United States
12 hours ago
Job type
  • Full-time
Job description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities :

  • Transfers phone calls to appropriate campus
  • Provides information about campuses
  • Provides a professional company image through phone interaction
  • Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
  • Organizes workflow to meet departmental goals
  • Meets all quality standards
  • Regular and reliable attendance

Skills / Competencies / Qualifications :

  • High School Diploma or GED
  • Basic PC skills with capability to learn customer service applications
  • Persuasive communication skills
  • Typing 20-25 wpm
  • Previous call center / customer service experience preferred
  • Record of achievement illustrating strong goal orientation
  • Display of highest levels of integrity and intelligence
  • Ability to multi-task and to succeed within strict deadlines
  • Strong detail orientation and capability to be highly organized
  • Proven ability to interact effectively with prospective students