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Front End Supervisor

Front End Supervisor

Jetro / Restaurant DepotWhite Marsh, MD, US
30+ days ago
Job type
  • Full-time
Job description

Position Title :   Front End Supervisor

Department :   Sales

Supervisor :   Branch Manager

FLSA : Non-exempt

Position Summary :

Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions :

  • Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
  • Ensures friendly, efficient and professional customer service.
  • Ensures compliance with established sales and security policies and procedures.
  • Investigates and resolves customer complaints in a timely and professional manner.
  • Assists customers with product location and detailed information when needed.
  • Plan and prepare work schedules to include lunch and vacation.
  • Performs cashier “check-outs” and operates register, when needed.
  • Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
  • Assists checkers in comparing customer receipts to items on cart to avoid losses.
  • Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities :

  • Performs other work-related duties as required and assigned.

    • Education, Experience and Skills Required :

  • Bachelor’s Degree, OR
  • High School Diploma of GED with at least 4 years experience in customer service or related field, OR
  • Any appropriate combination of education and experience.
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to effectively present information and respond to questions from managers, clients, and general public
  • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to handle sensitive situations.
  • Commitment to company values and strong customer orientation.
  • Computer Literacy

    • Physical Requirements :

  • Lift / Carry Abilities (measured for maximum or average load)
  • Lift – 50 lbs
  • Carry strength (50’ or less) – 50 lbs
  • Frequent lift / carry (>

    • 12x / hour) – 50 lbs

  • Constant lift / carry (>

    • 30x / hr) – 20 lbs

  • Physical Aptitudes (rated based on level of skill involved)
  • Agility / dynamic balance 80-119%
  • Finger dexterity – 80-100%
  • Manual dexterity – 80 – 100%
  • Posture Tolerance (rated based on frequency or time involved)
  • Stand / walk – constantly
  • Reach above shoulder level – occasionally
  • Twist / turn head – occasionally
  • Bend over / stoop – occasionally
  • Climb steps / ladder – occasionally
  • Kneel / squat - occasionally

    • Work Environment :

  • For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.