Technical Operations Analyst

JMS Technical SolutionsBuffalo, NY

30+ days ago

Salary

$65,000.00–$80,000.00 yearly

Job description

21st October, 2024

Our client in Buffalo, NY is looking for a Technical Operations Analyst to join their team.

This is a hybrid / full-time / permanent position.

Salary based on experience : $65k-$80k

Primary Functions & Responsibilities :

Coordinate with cross-functional teams to identify technical requirements and ensure project deliverables meet business needs
Configure, layout, and script our document, data mapping, and digital signature workflows
Consult and collaborate with business and functional groups to deliver projects
Identify inefficiencies and implement strategic improvements that enhance productivity and minimize waste, positively affecting the bottom line and operational excellence
Configure and script Salesforce Marketing Cloud email and SMS messaging workflows
Analyze and refine production workflows and technology systems
Develop and implement processes for managing operations or projects to ensure that they meet client's needs, legal requirements, and organizational goals
Provide information, documentation, and guidance necessary to seamlessly transition designed systems to the operations and support areas
Work with other teams to provide functional and scalable integrations to power other internal platforms
Collaborate with outside service providers, development, infrastructure, and database teams

Requirements & Qualifications :

Bachelor’s degree

1-3 years of experience in technical operations or a related field

SQL knowledge and experience working with relational databases, schemas, stored procedures, views, user-defined functions, and avoiding blocking and contention

Experience with ETL / intake of data from a variety of sources (db, CSV, JSON, API), data standardization, validation, verification, and exposing the data via standard protocols to provide data for internal applications and analytics

Must be a self-starter able to work independently under minimal supervision, but also take direction / guidance well and function efficiently as part of a collaborative team

Excellent problem-solving, analytical, and decision-making skills

Outstanding team player willing to help at a moment’s notice with a keen ability to prioritize urgent matters

The ability to be agile and react quickly to changing priorities

Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters

Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in high-pressure situations

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.