Claims Assistant

job summary : Responsibilities :

• Compiles claim files and other documents which many include subpoenas, demand packages and policy coverage confirmations.
• Provides resolution for image documentation errors.
• Manages, organizes and routes incoming / outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate.
• Maintains office equipment including postage machine, copy machine, paper fill, etc.
• Maintains electronic and hard copy files as required; includes file purging and local office retention.
• Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution.
• Provides phone support. Responds to various service inquiries from both internal and external parties.
• Processes transactional items such as mailing correspondence and preparing invoices, . Ensures all correspondence is compliant.
• Performs data entry and runs reports as needed. Reviews data regularly and track / report trends.
• Order supplies for the department and manage office expense (Staples) invoices.
• Manage special projects as assigned.
• May act as backup support for other departments, LOBs and hubs.
• Assist with on / off boarding for employees in HUB.
• Provide support for event and meeting planning.

Skills : Claims, Multi-tasking, Oral Communication, Problem Solving, Transcribing Notes, Organization, Working Independently, Decision Making, Microsoft Office Experience : Entry Level

responsibilities :

Compiles claim files and other documents which many include subpoenas, demand packages and policy coverage confirmations.

Provides resolution for image documentation errors.

Manages, organizes and routes incoming / outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate.

Maintains office equipment including postage machine, copy machine, paper fill, etc.

Maintains electronic and hard copy files as required; includes file purging and local office retention.

Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution.

Provides phone support. Responds to various service inquiries from both internal and external parties.

Processes transactional items such as mailing correspondence and preparing invoices, . Ensures all correspondence is compliant.

Performs data entry and runs reports as needed. Reviews data regularly and track / report trends.

Order supplies for the department and manage office expense (Staples) invoices.

Manage special projects as assigned.

May act as backup support for other departments, LOBs and hubs.

Assist with on / off boarding for employees in HUB.

Provide support for event and meeting planning.

qualifications : Experience

Entry Level

Education

High School

skills :

Claims

Multi-tasking

Oral Communication

Problem Solving

Transcribing Notes

Organization

Working Independently

Decision Making

Microsoft Office