This position is responsible for serving alcoholic and non-alcoholic beverages to guests according to department policies, procedures and steps of service.
Primary Duties and Responsibilities : includes but not limited to :
- Responsible for the handling of payment in cash outlets, per established check tendering procedures
- Clears glassware, ashtrays and debris in assigned pit area
- Consistently applies knowledge of all legal beverage service guidelines
Secondary Duties and Responsibilities :
Maintains a clean and sanitary work environment, according to department policies and proceduresAdvises and assists guests in beverage selectionsCompetencies : Incumbent will master the following competencies while in this position :
Good written and verbal communication skillsStrong organizational and multi-tasking skillsExcellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniquesKnowledge of drinks and recipes and ability to use endorsements at appropriate service opportunitiesSkills in proper tray preparation and handlingProficiency in ordering beverages utilizing the proper established call orderAbility to adapt to new industry technologyExcellent knowledge of the overall property and gaming floorExcellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff proceduresTraining Requirements :
Outlet-specific standard operating proceduresSMART alcohol awarenessEstablished Beverage Server training and shadowing programPhysical Demands and Work Environment :
Must be able to stand and walk large areas for an entire shiftMust be able to bend and lift full beverage trays of up to 25 lbs.Must be able to work in a fast paced environment with frequent interruptionsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary
Minimum Education and Qualifications :
Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job