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Financial Aid Advisor

Financial Aid Advisor

Loyola UniversityChicago, IL, United States
9 days ago
Salary
$20.00 hourly
Job type
  • Full-time
Job description

Position Details

Position Details

Job Title

Financial Aid Advisor

Position Number

8100989

Job Category

University Staff

Job Type

Full-Time

FLSA Status

Non-Exempt

Campus

Rogers Park-Lake Shore Campus

Department Name

STUDENT FINANCIAL ASSISTANCE

Location Code

FINANCIAL ASSISTANCE (02023A)

Is this split and / or fully grant funded?

Duties and Responsibilities

As a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all new and continuing students, parents, and guests by answering phones and responding to e-mails.

  • Primarily, this advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, indebtedness, and will individualize information to the particular needs and situation of the student and / or parent.
  • The Financial Aid Advisor will gather protected and sensitive information and required data to triage complex financial aid issues or questions.
  • Key duties include (but are not limited to) explaining general information, reviewing financial aid documents, explaining procedures and policies to students and / or parents for starting and / or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions.
  • The advisor will access federal and / or state systems and various student resources to provide information to students regarding their financial aid status.
  • Helps students and / or parents understand the data required for financial aid determinations.
  • Attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations.
  • Review submitted documents for accuracy and follow-up with students and / or parents if additional information is required.
  • Review conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA, or review of appeal audit forms to ensure on-going compliance with federal regulations.
  • The Financial Aid Advisor may also certify and / or adjust loans or help with other financial aid projects as identified by the Associate Directors or the Assistant Vice President and Director of Financial Aid.
  • Supports recruitment and other university-wide events.
  • Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar's Office, Admissions, Residence Life, and the Dean of Students Office.
  • Performs other related duties as assigned.

Minimum Education and / or Work Experience

Bachelor's degree preferred and 2-3 years of customer service experience.

Qualifications

  • Customer service experience in high call volume roles preferred.
  • Detail-oriented with good interpersonal, verbal, and written communication skills.
  • Ability to collect with discretion and protect sensitive personal information
  • Ability to think critically with adaptability to change.
  • Must be able to work as part of a diverse team.
  • Willingness to support students and families from all backgrounds.
  • Ability to manage difficult conversations and provide feedback to explain reasons, policies, and / or resolutions.
  • Ability to work with multiple systems to ensure the student has completed all necessary financial aid steps.
  • Working knowledge of federal, state and local laws regarding student financial aid is preferred (with training available as needed).
  • Demonstrated ability to perform responsibilities with initiative and minimal supervision.
  • Ability to interact professionally with student, parents and LUC colleagues in support of a holistic approach to service.

    • Certificates / Credentials / Licenses

    None

    Computer Skills

    Proficiency with MS Office Suite, Internet and email applications. Experience with PeopleSoft and Department of Education systems (COD, NSLDS, etc) preferred.

    Supervisory Responsibilities

    Required operation of university owned vehicles

    Does this position require direct animal or patient contact?

    Physical Demands

    Repetitive Motions

    Working Conditions

    None

    Open Date

    Close Date

    Position Maximum Salary or Hourly Rate

    22.00 / hr

    Position Minimum Salary or Hourly Rate

    20.00 / hr

    Special Instructions to Applicants

    About Loyola University Chicago

    Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate / professional programs while enrolling approximately 17,000 students. In addition to offering a world class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Our benefits are centered on health and wellness, financial security, equity, and work-life balance. We offer medical, dental, vision, 403(b), HSA, FSAs, tuition benefit, pre-tax transit benefits, EAP, and more. To view our benefits in detail, click here.

    As one of the nation's largest Jesuit, Catholic Universities, Loyola University Chicago fosters a transformative cultural experience that honors Diversity, Equity, and Inclusion. We are committed to recruiting and retaining a diverse, mission driven workforce that enables a culture of inclusivity. We act with the heart of a nonprofit organization and an academic enterprise with ethical practices that advance the Jesuit Mission. Loyola actively seeks to build a community of diverse opinions, perspectives, and backgrounds that support our Jesuit tradition, while helping Ramblers foster a sense of belonging and affinity for all.

    Loyola adheres to all applicable federal and state civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Loyola does not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national or ethnic origin, ancestry, disability, marital status, parental status, military / veteran status, or any other characteristic protected by applicable law. Please see the University's entire Nondiscrimination Policy contained in The Comprehensive Policy, available at https : / / www.luc.edu / equity / policyprocedure / universitynondiscriminationpolicy / .

    Quick Link for Posting

    https : / / www.careers.luc.edu / postings / 31075