CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Rep II, you will ensure that we deliver on our promise of outstanding service. Youll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, youll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. Pay rate : $15.50-16 / hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Required Skills & Experience

1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

Intermediate Computer skills

Experience with Microsoft Office and other business-related applications

Experience in a call center environment

Strong customer service skills with the drive to resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.