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Desktop Support Analyst

Desktop Support Analyst

Motion RecruitmentJersey City, NJ, United States
3 days ago
Job type
  • Temporary
Job description

Our Client, a data analytics and risk firm , is looking for someone to join their team as an Desktop Support Analyst!

  • This is a hybrid 6-month contract that takes place in Jersey City, New Jersey

What You Will Be Doing

  • Troubleshoot and replace laptop and PC hardware.
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
  • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
  • Set up, maintain and troubleshoot.
  • Participate in IT Support queue which will result in assigning and prioritizing open issues.
  • Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
  • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local / networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware
  • Manage customer issues and requests by creating, tracking and documenting technical solutions.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Build\deploy new workstations (desktops laptops).
  • Install\upgrade hardware\software on Windows workstations.
  • Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
  • Maintain positive relations through effective customer follow-up.