Case Manager

POSITION PURPOSE : The Case Manager is responsible for coordinating and overseeing individual and group case management services and support provided to individuals struggling with behavioral health issues and addiction.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with a multidisciplinary team.

• Knowledge of evidence-based practices in behavioral health, and a commitment to ongoing professional development.
• Demonstrated commitment to cultural competence, diversity, equity, and inclusion in clinical practice and program development.
• Strong analytical skills with the ability to drive innovation and continuous improvement in addiction recovery services.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, OneNote, Calendar, Outlook, and Teams).
• Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).
• Working knowledge of Electronic Medical Records (EMR) systems.
• Knowledge of addictions and mental health complications.
• Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity including :
• Knowledge of referral procedures and admittance criteria for health care and community providers.
• Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.
• Knowledge and competency in problem solving, stress management, ethics and team building.
• Knowledge and competency in Behavioral Health and substance Use Disorder diagnoses and related symptoms.
• Knowledge and competency in crisis intervention, de-escalation, and calming techniques.
• Knowledge and competency in risk factors for suicide / homicide.
• Knowledge and competency in risk assessment and safety planning.

Knowledge of alcohol and other drugs that includes :

Knowledge of emergency procedures used in case of alcohol and / or drug overdose.

Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at

each stage.

Knowledge of Federal, State and Municipal laws and / or regulations that regulate the treatment of alcoholism and drug addiction, including :

Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction

methodologies and the use of universal precautions.

Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the

job description which are related to work as a member of an addiction treatment team.

EDUCATION :

Required : HS Diploma or GED

Preferred : Bachelor's Degree or higher in a Human Services field.

EXPERIENCE :