Call Center Customer Service Agent
Percepta HouseKCMO, MO, USA5 days ago
Salary
$18.50–$23.00 hourly
Job type
- Full-time
- Quick Apply
Job descriptionHigh school diploma or equivalent; relevant experience preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment while maintaining professionalism. Proficiency in computer systems and software applications. Previous experience in a call center or customer service role is desirable.
Job Title : Call Center Customer Service Agent
Job Summary : As a Call Center Customer Service Agent, you will play a crucial role in enhancing our customer experience and ensuring satisfaction through effective communication and problem resolution. This position offers the opportunity to work within a dynamic and supportive team environment where your efforts directly contribute to the success of our organization. You will be the first point of contact for customers who reach out for assistance, and your ability to address inquiries, provide helpful information, and resolve issues will be essential in building lasting relationships with our clients.
Key Responsibilities :
- Handle inbound customer calls with a focus on providing excellent service and support.
- Resolve customer inquiries, complaints, and issues effectively and efficiently.
- Document all customer interactions accurately in the database for future reference.
- Provide customers with accurate product and service information.
- Maintain knowledge of company products, services, promotions, and policies.
- Collaborate with team members and other departments to ensure customer satisfaction.
Qualifications :
Job Posted by ApplicantPro