Overnight Houseperson

Job Description

Job Description

Who we are :

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your purpose :

If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice / anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants with their linens, towels, etc. in cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty :

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors / managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests :

• Maintains the standard of cleanliness for the guest hallways, vending areas, service landings, stairwells and the service elevator
• Remove dirty linen and garbage from room attendants carts
• Be able to turn mattress according to the rotation schedule
• Handle guest’s requests as assigned
• Assist the Public Area Attendant as necessary
• Report to designated shift in assigned attire
• Performs designated duties within time allotted
• Uses only the designated cleaning chemicals and tools
• Reports any guest or safety issues to a manager or supervisor
• Keep guest information confidential and secure
• Responsible for all keys assigned and complies with the key policy established by the company
• Complies with security policies of the hotel
• Restock supplies as needed
• Complete a manager’s request within reason (Think of RB here)

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

Background must-have :