Summary :
The Network Trainer is responsible for executing all training and development programs throughout the network, to include development and facilitation of Dunkin’ Donuts and / or Dunkin’ Donuts / Baskin- Robbins combo restaurants systems and sad, new product roll-outs, food safety and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers and Crew are executing standards and procedures in the restaurants. Partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.
Responsibilities Include :
Team Environment
- Responsible for the execution of training activities within the network
- Conduct New Hire Orientation for restaurant employees
- Schedule and facilitate classroom based learning for the network
- Partner with Franchisee Leadership Team with succession planning
Operational Excellence
Create and maintain a people first culture in the restaurantMonitor, follow up and report training progressConduct on the job training and retrainingEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedPrepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performanceConduct restaurant assessmentsProfitability
Identify and support systems to control costsEnsure tools and systems are in place to roll out new products, systems and processesSupport sales goals by tracking results, identifying gaps and recommending solutionsSkills / Qualifications
Associate’s degree in related field or equivalent in education and experienceFluent in EnglishMicrosoft Office proficiencyFacilitation and presentation skillsWritten and verbal communication skillsCompetencies
Guest Focus
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for Results
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his / her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective Teams
Identifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee’s strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources