Personal Shopper

YOOX NET-A-PORTER GROUPLos Angeles, CA, USA

30+ days ago

Job type

Full-time

Job description

PERSONAL SHOPPER - NET A PORTER – LOS ANGELES

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24 / 7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers.

NET-A-PORTER are now seeking a talented Personal Shopper to join the team in New York. NET-A-PORTER Personal Shopper’s are the primary liaisons to our best customers. They provide our EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events. Personal Shoppers anticipate customer wants and needs – and ensure exceptional shopping experiences are delivered to them globally!

Besides a competitive salary, we can offer you :

Performance bonus schemes dependant on the type of role you are in
Flexible working
A pension that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Private healthcare for you and your family
A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing :

Profile customers individually based on their shopping pattern

Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements

Represent brand and embody values of NET-A-PORTER

Ensure prompt follow up with customers acquired through events and partnerships

Achieve yearly targets and KPIs

Lead team by example through hitting and exceeding sales targets

Be the sales expert within the team

Delivers sales target consistently but also delivers other activities around events, 1-2-1 appointments and other client focused areas

Offer styling and advice on items

Ensure that sales leads are identified and prioritized by analyzing your customer list

Increase spend of individuals and develop customer loyalty through by understanding their needs

Drive Personal Appointments where possible with clients to develop relationships

Have a cultural awareness for clients based across different regions

Possess a self-driven awareness of fashion industry and brands / product

Feedback any buying patterns to Managers

Participate in Client Relations, marketing / partnership events as required

Work alongside the wider business to understand key business trends and increase business acumen

The type of person we are looking for :

3 – 5 years of work experience in a similar position, preferably in luxury fashion

Engaged and active client book driving between £1.8m-£2.5m

Proactive sales approach, with a track record of achieving personal sales goals

Customer centric. Willing to go above and beyond to deliver outstanding service and build / maintain strong relationships

Leadership and mentoring skillset

Works very closely with stakeholders outside the department to drive own business

Fluent in spoken and written English. Fluency in a second language is highly desirable

Technology literate, with experience in Excel and Outlook

Confident, with excellent communication skills

Organized with an eye for detail