Logistics Claim Operator

Company Description

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Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and / or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and / or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.