Care Specialist

A company is looking for a Care Specialist to join their Provider Escalations team.Key ResponsibilitiesUtilize internal tech tools to identify themes and gaps for efficiency and workflow improvementSupport colleagues post-training by addressing complex customer or operational issuesIntake and triage internal questions or escalated situations while managing volume-based transactionsRequired Qualifications1+ years in customer support, healthcare, tech, or a related field1+ years of claims experience6+ months of experience in a fast-paced environment6+ months of strong quantitative or analytical skillsHigh school diploma or GED