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Global Support - Analytics

Global Support - Analytics

Hexagon Mining, Inc.Tucson, AZ, US
10 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

The Company :

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm : HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position :

The Global Advisor for Safety Analytics is a key role in the Safety Business unit technical support team. The purpose of the position is to provide subject matter expertise for the Analytics products of the portfolio, help to increase the technical knowledge of these product in our Services and Support teams, collaborate in customer success efforts, and help validate technically new releases of the products before they get to market.

Major Areas of Responsibility :

  • Acquire and maintain expert knowledge in the Safety Analytics products
  • Upskill Regional Services and Support Resources

o Collaborate with regional Services and Support (S&S) teams

o Assist them in the deployment, support, and usage of Safety products

o Share your expertise to enhance their capabilities

  • Technical Validation and Documentation

    • o Collaborate with Product Development in technical validation of new releases

    o Organize and execute test plans both internal and in the field

    o Update technical documentation for the product

  • Tier 2 Support

    • o Provide second-level support to regional S&S teams for Safety Analytics products

    o Address and resolve issues reported for Safety Analytics products

  • Collaborate in Customer success efforts for key accounts of the portfolio
  • Collaborate in technical sales, providing technical expertise in the scope and usage of Safety Analytics products
  • Meet key performance indicators as defined by Management Team
  • Other duties, as assigned

    • Knowledge and Experience - Required :

  • Strong SQL Server skills including performance tuning, data analysis and integration
  • Windows Server administration skills and / or experience
  • Some Linux experience and knowledge
  • Experience using Business Intelligence tools such as Tableau, Power BI or similar
  • Ability to support applications, reports and processes
  • Excellent analytical and problem-solving skills
  • Ability to contribute both independently and as part of a team
  • Excellent listening, communication, interpersonal and presentation skills
  • Self-managed, able to work in fast-paced and changing environments with a hands-on attitude
  • Fluent in English (written and spoken)

    • Knowledge and Experience - Desired :

  • Bachelor or Master's Degree in Computer Science, Information Technology or similar
  • Spanish or other languages desired

    • Travel :

  • Regional & International Travel availability – expected at 10% to 20%

    • Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.